Adult Protection, Safeguarding & MARAC


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  • Doctor:   Dr Liz Hamblin
  • Nurse: 
  • Admin:  


11th June 2018


June 2019

The Policy/Protocol

Adult safeguarding involves raising and acting on concerns associated with abuse  (domestic violence, emotional, sexual, financial) and neglect. Systems are required to identify early indicators of abuse, prevent further abuse and act quickly and affectively with other agencies to safeguard adults who are experiencing abuse. The following policy contains details of procedures, contact details, training requirements and other personnel involved in safeguarding processes.

Initial response
  • Where possible ensure immediate safety of alleged victim.   Call 999 if immediate response required.
  • Do not disturb any evidence, record what has happened and seek advise from your immediate line manager.
  • OFFICE HOURS call – 01274 431077 (Adult Protection Unit)
  • OUT OF HOURS – Emerg Duty Social Worker  01274 431010
Reporting a crime
  • If you suspect a crime has been committed call the Police Safeguarding Unit: OFFICE HOURS: 01274 474708; OUT OF HOURS: 101 for non emergency police response.
Contacts (Adult Protection)
  • Ashcroft Surgery Adult Safeguarding lead :        Dr Elizabeth Hamblin
  • For general  advice regarding concerns about abuse of an adult
      • Call Adult Protection Unit on 01274 431077 .
      • OOH call duty worker on 01274 431010
      • Please call Adult Protection Unit even if you are unsure.
  • For professional guidance, support and advise
      • Matt O’Connor (Head of Safeguarding Adults): 01274 237331/07949 886909     matt.o’[email protected]
      • Helen Hart – Safeguarding Manager (Adults): 01274 237426/07958 476997     [email protected]
      • Dr Seemab Khan (GP Safeguarding Lead) : 07904 648171
  • Report a care/nursing home: which is then sent to safeguarding coordinator and then it is decided based on that information and existing information as to whether his needs to be come a referral into the multi-agency safeguarding adults procedures.
Contacts (Domestic Violence)
  • For high risk Domestic Violence (i.e. high risk of homicide/serious harm
      • Email MARAC on [email protected]
      • For urgent issues call Bradford Safeguarding Unit on 01274 376116
      • Bradford Police Safeguarding Unit that provides support and practical assistance to those who suffer domestic abuse – 01274 376116
      • Other Useful Contacts
  • Staying Put – a service for women experiencing domestic abuse who want the abuse to stop but not to leave home – 01274 667104
  • National Domestic Violence helpline – 24hr helpline – 0808 2000 247
  • National helpline for men wanting to change – 0808 8024040
  • Broken Rainbow – support for LGBT people experiencing domestic violence –0845 2604 460
To make a general referral – please read this.
  • If you are not sure whether abuse is being committed or not, or if you want further advice whether an adult is vulnerable or not, then please contact Adult Protection.  You DO NOT need proof of abuse or vulnerability (it may be the missing piece of the jigsaw!).   Let Adult Protection explore the matter further AND DON’T put yourself in danger at any point.
  • Complete the Adult Protection Referral form online – go to or telephone Access Point 01274 431077
  • To make a referral go to the adult safeguarding template on SystmOne. On here you can click on referral and it takes you through to the webpages you need to make the referral online.
  • If on reporting a concern no action is taken then tell someone else

Frequently Asked Questions (FAQs)

What is MARAC?

Multi-agency risk assessment conference for very high risk domestic violence cases.  Only the top 5% of known domestic violence cases will be escalated to a MARAC, so if one is being held the victim is at high risk of serious harm/death and the perpetrator is high risk perpetrator. 

The aim of the MARAC notification is to share information and devise an action plan to improve victim safety. This is a regular meeting to share information on victims of domestic violence who are at highest risk of homicide/serious harm. The meeting is multi agency including police, NHS, education and social services and meets fortnightly. For any concerns with respect to victims of domestic violence contact the MARAC Coordinator on 01274 437604. Concerns can also be discussed with Sue Thompson (designated nurse for safe guarding children) on 01274 256082.

What admin staff need to do
  • MARAC notification recieved via secure NHS email
  • MARAC should NOT be scanned into the notes for any patient
  • Instead, admin need to foward this email to the following Chris Rushton/Pam Brown & Drs. Pardip Sandhu/Liz Hamblin/Jas Dhillon
  • If PS/JD/EH are away for more than 48hrs (2 days) then MARAC needs to be added to oncall list with a note for the On-Call Dr to check their email.   Add ‘MARAC notification – important, please read the email and decide on action plan’.
  • MARAC notification should not be printed
What Doctors need to do
  • Review the notes to determine if any information from the medical notes would be relevent to the MARAC meeting and email this to [email protected]
  • In Systm1 type in search terms like
      • “aggress” (for agression/aggressive)
      • “abuse”
      • “viol” for violent/violence
      • “danger” for danger/dangerous
  • Document MARAC details in the safeguarding nodule
  • The perpetrator should not be aware the MARAC is taking place as this may put the victim at risk.  For this reason the MARAC should not be mentioned in the New Journal or scanned into Communications & Letters.

A case was discussed at MARAC recently and the woman suffering from high risk domestic violence disclosed to a worker that her husband interprets for her during appointments at the GP practice.  Therefore, GPs and staff need to be aware that often perpetrators of domestic abuse will accompany partners to appointments, and if they are used as interpreters this means that the victim will not be seen alone and will not have an opportunity to disclose domestic abuse or be offered support.   If you have suspicions, find a way of getting to have a 1-1 consultation with the patient.

Do I need consent from the victim?

If possible, before reporting, obtain consent of the person experiencing the abuse. Consent is not necessary if…

  1. they lack capacity,
  2. there is a risk to life or limb,
  3. there is a risk to others,
  4. the abuse/neglect is caused by a person in a professional capacity,
  5. the abuse is institutional or systemic abuse in a care setting,
  6. the abuse has resulted in a grade 3 or 4 pressure ulcer.

IMCA – Independent Mental Capacity Advocate.  The IMCA service is for any person over the age of 16 years who lacks capacity. They may be consulted if there is no one else to consult with, in respect to serious medical treatment, a long-term care move, adult protection procedures or a care review. They offer support for the individual, represent them in discussions, provide information to help work out what is in the persons best interest, challenge decisions that appear not to be in their best interests but they do not make decisions for them.

IMCA contacts:

  • Learning Disability : CHOICE advocacy – 01274 731522
  • Mental Health : BAMHAG 0 01274 770118
  • Advocacy services for older people (ASOP) : 01535 665258
  • Bradnet : advocacy and one to one support for disabled people – 01274 224444
  • Bradford and Airedale Citizens Advice Bureau – 0844 245 1282.
  • Information taken from General Practice Resource Pack Safeguarding Adults Bradford: Airedale, Wharfedale and Craven Bradford Districts, Bradford City CCGs.

You must treat women and children in refuges (who may not have proof of identity) in the same way as any other patient who does have proof of identity.     Do not deny access to health care and protection based on the inability to prove identity.   BMA guidance on Patient registration for GP practices states:  ‘There is no contractual duty to seek evidence of identity or Immigration status or proof of address. Therefore practices should not refuse registration on the grounds that a patient is unable to produce such evidence’.  Anyone who is in England is entitled to receive NHS primary medical services at a GP practice and  applications for registration for any patient in England must be considered in exactly the same way, regardless of country of residence.

If as a dr you are concerned about forced marriage or a patient presents with fears of a forced marriage it is vital that you act IMMEDIATELY (not something to think about as patient may disappear in interim if at high risk). Keep the patient in the surgery and phone the Bradford Safeguarding Unit (police) number on 01274 376116. It is also vital that you make no attempts to negotiate with the family involved as this will put your patient at increased risk.

It is a GMC requirement to report FGM. If a child is at risk of FGM this needs to be reported to the safeguarding unit so action can be taken to protect the child or if a child has undergone FGM this needs reporting. All cases of FGM noted in an adult need to be coded and potentially discussed if other members of the household are at risk.

If any doctor has concerns about the possibility of radicalisation/terrorism related concerns in a patient – discuss it with the Safeguarding Leads (numbers above). If the patient is a minor this can be reported to safeguarding. If this is concerning a consenting adult and there is risk to others the police need informing immediately. If there is no immediate concerns this can be discussed with the Safeguarding leads (numbers above).

  • GP lead: annual adult safeguarding update
  • Other Drs: adult safe guarding training 3 yearly.
  • Non-clinical staff: e-learning or presentation from GP lead using slides provided by the adult safeguarding lead.
  • Other clinical staff: can attend 1 day courses provided by adult safeguarding team.

Employment decisions are not based on automated decision-making.