- Access to Patient Records
- Aggressive, Angry and Difficult Patients
- Alcohol, Drugs & Staff
- Ambulance options & NEWS-2 scoring
- Answerphone message
- Appointing Practice Staff – recruitment and selection policy
- Areas of Responsibility
- Bereavement Protocol: for those who have lost a loved one
- Blood & Test Results Protocol – requesting & actioning blood results, x-rays, scans and other tests
- Building Security, Risk Assessment, Repairs & Faulty Equipment
- Cervical Screening Programme
- Chaperone Policy
- Chronic Disease Management
- Complaints, Comments & Suggestions
- Consent
- Continuity of Care
- DBS checks on staff
- Dealing with DNAs (Did Not Attend / Non-attenders)
- Disaster planning and Business Recovery plan
- EMERGENCIES & URGENCIES
- Emergency Doctor Protocol
- Equality, diversity, dignity & respect (non-discrimination policy)
- Fees for registered patients
- Fire Policy
- Firearms
- GDPR – Data Protection & Privacy of our Employees
- GP Services to Our Own Staff
- Health & Safety Policy
- Home Visit Protocol
- Induction Programme for New Staff
- Infection Control Policy- needlestick injury, human bites & spillages (blood, vomit, faeces, urine) etc
- Infectious Disease Outbreak (Emergency measures)
- Information Governance – information data protection, confidentiality and other legal matters
- Medication (prescriptions) – acute & repeats
- Medicine Stock – ordering, handling and storing
- Medico-legal matters
- Occupational Health – caring for our staff
- Out of Hours (OOH) Notifications – what to do with them (admin staff)
- Practice Staff Appraisal & Learning Plans
- Pregnancy & Antenatal Care
- Private Letters & Medical Reports Protocol
- Procurement guidelines – buying/repairing equipment and items
- Projects & Audits
- Removing Patients from the Practice List
- Requesting Information – Subject Access Requests (SARs)
- Safeguarding – Adult Protection, Domestic Violence, MARAC & PREVENT
- Safeguarding – Child Protection
- Scanning & Letters Protocol
- Serious Untoward Incidents – reporting & risk management
- Services to Registered & Non-registered Patients
- Severe weather – maintaining business continuity
- Sick/Absent Doctor – what to do, priorities and finding a locum
- Significant Event Analysis (SEA)
- Task Messages for bloods, investigations, medications etc
- Telephone Consultations
- Using Internet & Email at Work
- Whistleblowing – informing others about your concerns over another member of staff