- Access to Patient Records
- Answerphone message
- Blood & Test Results Protocol – requesting & actioning blood results, x-rays, scans and other tests
- Cervical Screening Programme
- Chaperone Policy
- Chronic Disease Management
- Complaints, Comments & Suggestions
- Continuity of Care
- Dealing with DNAs (Did Not Attend / Non-attenders)
- EMERGENCIES & URGENCIES
- Emergency Doctor Protocol
- Home Visit Protocol
- Induction Programme for New Staff
- Infection Control Policy- needlestick injury, human bites & spillages (blood, vomit, faeces, urine) etc
- Infectious Disease Outbreak (Emergency measures)
- Medication (prescriptions) – acute & repeats
- Medico-legal matters
- Pregnancy & Antenatal Care
- Private Letters & Medical Reports Protocol
- Projects & Audits
- Safeguarding – Adult Protection, Domestic Violence, MARAC & PREVENT
- Safeguarding – Child Protection
- Scanning & Letters Protocol
- Services to Registered & Non-registered Patients
- Task Messages for bloods, investigations, medications etc