Don’t Know Who to Call?


Don't know who to call?

We understand how difficult it can be for patients in knowing who to call in specific situations.   It’s easier for us because we are aware of the full range of services available to you and when you should access them.   We hope this page helps improve your understanding of who to call and when. Let’s start with types of things that are considered an emergency and hence a 999 call.

Call 999/A&E if the patient has the following emergency...

  • unconscious or blackouts

  • severe difficulty breathing or choking

  • severe chest pains (or a suspected heart attack)

  • you suspect a stroke

  • suspected broken bones or severe trauma

  • a deep wound - such as a stab wound

  • bleeding heavily

  • drug overdose / swallowed something possibly poisonous


Who can you access to get help?

999 or A&E at Bradford Royal Infirmary

Only go if it is an emergency - examples given above.  Please remember to use A&E responsibly.   Some patients there are seriously ill and we must not clog up the system. 

NHS 111

Open 24h a day - just ring 111. Even open Bank Holidays and Weekends.

If it's not an emergency and you just want some urgent advice or don't know whether you should go see someone, try calling 111.   If they feel you need to be seen, they will arrange for a doctor to see you locally.  

Hillside Bridge Walk-in Centre

4 Butler Street, BD3 0BS.
Phone 0345 121 1024
Mon-Fri: open 6pm-8pm
Sat & Sun: open 2pm-8pm

If it's not an emergency and you just want some medical advice or want to pop in and see a doctor about something that has recently developed, then try Hillside Bridge.   They can deal with cuts, wounds, rashes, sunburn, bites & stings, strains & sprains, stitches/dressings, hayfever, emergency contraception, vomiting and diarrhoea.


Your local pharmacist can advise you on all sorts of minor illnesses.   So, if you have new cough, headache, earache, skin rash or if your hayfever is playing up - please give them a try rather than seeing your GP.

For a late night chemist:

Ashcroft's Own Pharmacy Advisor

Yes, Ashcroft Surgery has a pharmacy advisor.   We suggest you talk to them if you have a medication query.  Her name is Saadia Khan.

The GP

By all means come and see the GP about new things or things that have been going on for a while.  However, for minor illnesses like recent onset coughs, colds, earache and so on, please think about other places you can seek help from - for example, the local pharmacist, NHS111, or self-management advice online.   Try not to overload your GP unnecessarily. 

Advanced Practitioners

Ashcroft has two Advanced Practitioners.  This new type of health professional can do some of the things GPs can do.   In general, if you have something of recent onset, come and see one of them.  It may be easier getting an appointment to see them than some of the GPs!  And they'll seek a GP's advice if they feel they need it. 

The District Nurse or Case Manager

District nurses deal with wounds, dressings, taking bloods, giving injections, advising on continence pads and doing assessment on people who fall repeatedly.  

Case Managers - these 'community matrons' help patients who have complex medical problems.    If you have a number of medical conditions  or even one bad condition like COPD, asthma, heart failure, dementia - and it's all getting too much for you - call them.

Both District Nurses and Case Managers provide care and support for the dying and terminally ill.   

The Health Trainer

The Health Trainer at Ashcroft Surgery is a health professional who can help you make lifestyle changes like - helping you to lose weight, get fitter, stop smoking, managing your anxiety, helping you with depression, reducing stress levels and so on.  

The can also help you if you have low confidence or self-esteem, provide bereavement support for people left behind and deal with social issues like loneliness and housing problems.

Online Advice

These 3 wonderful websites can help you manage an existing condition better, self-manage minor illnesses and provide advice on new symptoms.

NHS choices website
(wonderful info and video clips on nearly everything)

symptom checker
(great site for searching via symptom than medical condition)
(great leaflets on medical conditions)


During the weekends or Bank Holidays, if you need to see a doctor urgently, you either Call 111, go to Hillside Bridge (the walk-in centre), ring 999 or go to A&E.  The section immediately above should help you decide where.

Frequently Asked Questions (FAQs)

Watch this short video clip about pharmacists...

choose well