BRADFORD & AIREDALE CCG TRUST

ashcroft surgery,
bradford

Newlands Way, Eccleshill, Bradford, BD10 0JE, West Yorkshire, UK

Useful Numbers

  • CALL 111 –  open 24 hours for help with medical problems of short duration and sudden onset
  • ANY LOCAL PHARMACIST for good advice about medicines, minor illness
  • DISTRICT NURSES: 01274 256 131 for wounds, dressings, elderly people
  • HEALTH VISITORS: 01274 221 223 for advice about babies and children
  • MIDWIVES: 01274 623 952 if you’re pregnant
  • National Coronavirus Support Line 0333 880 6619

Tasks Protocol – allocation, timescales etc.

Downloads

  • – – –

ASHCROFT LEADS

  • Doctor:   Dr Sudhir Krishnan
  • Nurse: – 
  • Admin:  Victoria O’Shea

DATE REVIEWED:

20th June 2019

DATE OF NEXT REVIEW:

June 2020

Timescale for Doctors on Tasks

Doctors at Ashcroft will try their best to get the following done within the specified time frame.   Completing these is a personal responsibility and necessary to enhance patient safety, protect the doctor (from claims, complaints and negligence issues) and in general help maintain a high quality patient service.  This policy is based on equitable distribution within Ashcroft surgery, which does not discriminate based on each doctor’s working patterns. As each doctor is allocated a minimum of one administrative session per week, irrespective of their working pattern, this should allow enough time to complete tasks in a timely fashion.

within 2 working days

  • PRESCRIPTIONS – 2 days from the patient’s request.

within 5 working days

  • TASKS – routine tasks within 5 days.   (urgent tasks = talk to the person)
  • BLOOD RESULTS – within 5 days.   Urgent requested bloods – must be followed up by person who ordered them (or agree with on-call person).
  • LETTERS – admin will scan ASAP.   Doctor will review within 5 days.   Doctor will communicate any action that needs doing to the relevant task group.

within 6 weeks

  • DWP reports need to be done within 3 weeks to secure the payment.
  • MEDICAL REPORTS – try to do ASAP – max within 6 weeks.

The Task Administrators

  • There should be a named DAILY TASK ADMINISTRATOR who is responsible for that day’s task allocations.
  • The responsibility for allocating the named DAILY TASK ADMINISTRATOR is with the Practice Manager/Assistant Practice Manager.
  • The TASK ADMINISTRATOR LEAD will check various doctors inboxes and inform Dr Krishnan or Dr Mehay if any are building up.  

Guidance for Admin Staff

  • This refers to any task that needs to be actioned within the same day.
  • All of these tasks should go to the on-call doctor. Please also add the patient to on-call doctor appointment list.
        • If task generated before 1pm: goes to morning on-call doctor
        • If task generated after 1pm: goes to afternoon on-call doctor
  • This refers to any task that needs action within 2 working days.
  • These should always have a red flag to let the doctor know of their urgent status and distributed among all the doctors working on that day.
  • If allocated doctor cannot complete due to emergency etc., please speak to admin team member who will then reallocate the task.
  • This refers to any task that needs action within 5 working days
  • Allocation time periods of routine tasks
  • This only applies to MED3 tasks, urgent tasks, acute medication tasks, out of hours tasks and unallocated doctor’s group tasks.
        • At 9.30am, tasks should be evenly shared across the GPs doing AM surgeries
        • From 9.30am, any new tasks until 1pm, distribute them across all the GPs doing PM surgeries
        • After 1pm, please wait for the following day before allocating
  • All tasks should be shared evenly across all GPs, irrespective of whether they are working that day, the exceptions being the tasks listed above.
  • If staff member is not working for 3 or more consecutive working days, please do not allocate any tasks

The named administrator should review the “assigned to staff” list, for any doctors who are not employed on a permanent basis and any tasks older than 2 weeks need to be reallocated.

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