Non-Clinical (administrative)

GDPR – General Data Protection Regulation Privacy

Downloads – – – ASHCROFT LEADS Doctor:   Dr Ramesh Mehay (Data Protection Officer) Nurse: –  Admin:  Chris Rushton (Data Controller) & Pam Brown (Data Protection Officer) DATE REVIEWED: 11th June 2018 DATE OF NEXT REVIEW: June 2019 The Policy/Protocol The EU’s General Data Protection Regulation (GDPR) comes into force on 25 May 2018 and will …

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GDPR – Employee Privacy

Downloads – – – ASHCROFT LEADS Doctor:   Dr Ramesh Mehay (Data Protection Officer) Nurse: – Admin:  Chris Rushton (Data Controller) & Pam Brown (Data Protection Officer) DATE REVIEWED: 11th June 2018 DATE OF NEXT REVIEW: June 2019 The Policy/Protocol The practice collects and processes personal data relating its employees to manage the employment relationship. The …

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Ambulance – options

Downloads & Links Admissions Checklist – please complete and handover to admin if asking them to call the ambulance whilst you attend to the patient Practice Leads Doctors: Ramesh Mehay & Sudhir Krishnan Admin: Chris Rushton Date Reviewed November 2016 Date of Next Review November 2017 Ambulance services: types of responses IMMEDIATELY LIFE THREATENING PURPLE …

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Complaints, Comments & Suggestions

Downloads & Links Our complaints leaflet Consent form if complaining on behalf of someone else [email protected] [email protected] [email protected] www.healthcarecommission.org.uk Practice Leads Doctors: Ramesh Mehay & Ashraf Khan Admin: Chris Rushton Date Reviewed 16 June 2016 Date of Next Review September 2017 We always value feedback from patients, whether it’s about our services, staff, service you’ve …

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Fire Policy

Downloads & Links Fire Training Manual (easy to read) Practice Leads Admin: Chris Rushton Date Reviewed 21 July 2016 Date of Next Review September 2017 Ashcroft surgery will provide an annual fire safety training event which all staff are encouraged to attend.   Please do your absolute best to attend this event – it may save …

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Child Protection & Safeguarding Policy

Downloads & Links http://resources.bradford.nhs.uk/safeguardingcontacts/default.aspx (only works via an NHS linked computer). On this link there is advice for lots of other things like Female Genital Mutilation, Generic Counselling for Young People, Support for Children who have been Sexually Abused. Boys who are being groomed: http://mesmac.co.uk/blast Support for parents:  www.paceuk.info/support-for-parents. Practice Leads Ashcroft Clinical Safeguarding Children Lead: Dr …

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Staff Training & Certification Matrix

Downloads Staff Training Matrix  (in word format) These tables help Ashcroft Surgery to ensure that all of our staff are up to date with their training.  In turn, this will hopefully help us do our jobs better.   You can click on any column heading to sort via that field.   If there are items here that …

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Sick/Absent Doctor – what to do, priorities and finding a locum

Downloads & Links Our full sickness and leave policy Practice Leads Admin: Chris Rushton & Pam Brown Date Reviewed 4th May 2016 Date of Next Review September 2017 This webpage provides information for admin staff what to do when, for instance, a doctor calls in unexpectedly sick.    The whole point of this is the keep …

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Aggressive, Angry and Difficult Patients

Practice Leads Doctors: Ramesh Mehay Admin: Chris Rushton Date Reviewed 26 May 2016 Date of Next Review September 2017 People usually become angry or difficult when their needs are not met.  Think of the last time when you got really angry – can you recall a situation which made your blood boil?   This tells us …

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