There are two ways you can ask for a repeat prescription...

  • A paper method
  • An online method
  • Most will find the online method the easiest.  Once set up, it's very easy (details below).  
  • In all cases, please give us 3 days' notice to issue AND 2-3 days for the chemist to process.

To help us...

  • Don't forget about public bank holidays - get your prescriptions in advance.  Please don't leave things until the last minute.   There are always a few patients who do this and this creates unnecessary and avoidable pressure on the surgery during these busy times.
  • Ashcroft surgery has an in-house pharmacist who you can talk to if you have a query about medication.
  • Some medication are given to you by the doctor as a one off.    Please do not ask for these via our repeat prescription service.  If you need them, speak to our pharmacist or doctor.

Our medical computer system is called SystmOne. Did you know you can book and cancel appointments too?

The Online Method
  • Get a username and password through our reception staff (only needs to be done the once).
  • Log on by clicking the blue area below.
  • Tick the medication you want from your medical record and the press send.
  • Your prescription will be ready after 48 hours (2 working days).
  • Easy peasy lemon squeezy!

You will need the right hand side of your green paper prescription slip.

The Paper Method
  • A list of your repeat medication can be found on the green tear-off slip which accompanied your last prescription.
  • Use this green slip and tick what you require. See the picture below to help you understand various parts of the prescription note.
  • Then give it to us and allow us 2 days to process your request. Either post, hand-deliver or fax the green repeat medication slip to us – or get a relative, carer or friendly neighbour to do this for you. • There is a prescription box inside the building for use during work hours. Outside of work hours, use our letter box which can be found on the left hand side (side wall) of the main entrance.
  • After 2 days, you (or a relative, friend or carer) can come to the reception desk and simply pick up your prescription. Alternatively, you can ask for it to be sent to a particular chemist and then collect it from there. Please enclose a self-addressed envelope if you wish us to post the repeat prescription back to you rather than you collecting it.

Frequently Asked Questions