Let's Meet the Team
....but before we do
Our practice leaflet tells you all about the people who work at Ashcroft Surgery. It tells you about the services we offer, useful telephone numbers and lots more. And you can print it off too!
We have a number of doctors working at Ashcroft Surgery. Each doctor is competent in General Practice and we would like to think that each one is approachable, personable and friendly. Please remember, you do not have to see the doctor that you are registered under. You can see any of these doctors. However, for a particular problem, we suggest you keep seeing the same doctor for it so that they can build up a better picture of what is going on and therefore help you better. Please don’t hop around from one doctor to the next about the same problem unless you’re not happy with the first doctor you saw. Here is a list of our doctors and their special areas of interest. Do remember, all our doctors are able to deal with most problems in general practice and therefore you should not feel that you are restricted to seeing a particular doctor with a particular interest. It’s up to you who you go and choose to see
Other Health Workers
We have a variety of other health professionals working at the surgery. You may not have heard of some of these before and many are new roles. This section will help you understand more about their roles and background training.
Our nurses provide an additional service to the Doctors like new patient checks, cervical smears, clinics for various diseases, vaccinations, family planning advice, help with your weight, stopping smoking, blood pressures, blood tests and so much more.
Some of our nurses specialise in different areas. If you would like to see one of our nurses who, for example, specialises in Diabetes, please let reception staff know. We have nurses who specialise in Diabetes, COPD, Asthma, Heart Disease, Stroke, Blood Pressure and Kidney Disease – just ask our reception staff and they will tell you who is who. All of our nurses are personable, approachable and friendly. Those of you who have met them will know that they go the extra mile for you.
I am the Senior Practice Nurse and I qualified from Bradford University in 2002. I work full-time covering all areas of practice nursing but I have a special interest in chest disease (such as asthma and COPD) as well as women's health. I am involved in training student nurses - our next generation of nurses! I am also training to be an Advanced Practitioner.
I qualified from Leeds Metropolitan University in 2009 and I have been working at Ashcroft ever since. I am able to offer all chronic disease management - including Diabetes, COPD, asthma, hypertension (high blood pressure) and cardiovascular (heart) disease. I am also available for smears, immunisations, ear syringing and wound care. I work part-time and my usual working days are Monday, Thursday and Friday.
I am a practice nurse and I qualified from Bradford University in 2007. I work part-time (15 hours) on a Monday and Friday. I cover all aspects of Practice Nursing such as Diabetes, lung disease and heart disease management. I also perform a number of other duties like immunisations, dressings and well-woman checks.
I joined the team here at Ashcroft in 2015. I have come from a specialised renal (kidney) hospital background where i was involved with renal dialysis and kidney transplants for 5 years. I can provide a variety of nursing services along with the other nurses.
Our Health Care Assistants
Health Care Assistants are qualified professionals who help assist the nurses with some of their duties - like taking bloods, doing heart tracings, doing heights and weights and so much more. In addition, they run specialised services of their own - like stop smoking clinics.
I am a health care professional who, in addition to all of the above, also assist the doctors with minor surgery. I've been at the practice since 2000. Although I have officially retired (and look lots younger than you might think), I can't keep away from the practice!
I started at Ashcroft as a receptionist and through training have become an experienced Health Care Assistant. And I am now training to become a fully qualified nurse. (Ashcroft Surgery says... we think Chantelle is an great example of how you can achieve more and more - but only if you are willing to try. Well done Chantelle. Don't ever think about leaving us - LOL).
I joined Ashcroft Surgery in 2015. Previously I worked at the vascular unit at Bradford Royal Infirmary (the department that specialises in circulation matters). I have a very bubbly and friendly personality which I feel is a necessity in this area of work.
Our Reception Staff
Our reception and admin staff help run the practice. They organise things like appointments, home visits and repeat prescriptions - they have a lot to do. The practice could not function without them – they are our backbone! All of our reception staff are trained to be polite and helpful. In return, they would value your patience at busy times - when your request cannot be dealt with immediately. Do remember that they genuinely want to help you. Our practice will be particularly busy between 0800 and 1100 - so if your enquiry is not urgent, please wait til after this time (like blood test results, making a routine appointment).
We totally understand how it can be frustrating for you when you're waiting a long time or when something doesn't happen the way you wanted it to. Most of our patients are very good in terms of their patience - thank you. A small minority of patients can get rather irate and irritable (and we'd like to remind these few that even verbal aggression can result in your removal from the surgery list). Please bear in mind the fact that mistakes are often not the result of one individual - so be kind and patient with the reception person dealing with you. Besides, if you're nice to someone, it's more likely they will go the extra mile to help you! In short, it's easier just to be nice.
It is also helpful if you could inform the receptionist of why you wish to see the doctor. By doing this, they can then tell you of other more appropriate services that you may not know about and hence be offered the correct assistance. Knowing your reason also helps them to help the doctor or nurse manage their work.
Thank you so much in advance for trying to abide by this guidance.
The currrent list of our admin staff are...
- Claire Broadbent
- Sue Doherty
- Lynne Elliot
- Rebecca Farrell
- Patricia Hornsby (mainly responsible for doing letters)
- Sam McGinty
- Alice Noble
- Vicky O'Shea
- Linda Shaw
- Manjit Singh (our Read-coder, makes sure your medical records have up-to-date clinical information in them)
- Sallie Parker (deals with medical reports)
The managers at Ashcroft are the key leads in terms of the running of the practice. Whilst the doctors, nurses and health professionals attend to your medical needs, the managers look at how the practice actually works and runs and makes sure all the background stuff (that you never get to see) is in place. They help unify us all so that Ashcroft Surgery delivers a service which is safe, effective, caring, responsive and well led.
I Hello, I am Chris, the Practice Manager for Ashcroft Surgery and I have been here for over a decade. Along with Pam (see below), I administrate and organise the smooth running of the practice (with things like finance, contracts, services and staff). If you have a concern, complaint, suggestion or even a compliment about the practice, then please get in touch with me. Simply pick up the phone, dial in and ask the receptionist to put you though to me. Alternatively, you can write to me. We are always keen on hearing from you - but we cannot do that if you don't get involved and speak to us.
Hello there, my name is Pam and I have been at Ashcroft for a very long time! I am the Assistant Practice Manager. I help support our Practice Manager, Chris, with his tasks. You might like to speak to me instead of Chris. Either of us would be more than happy to talk to you.
|Monday - Friday
||8:00 am - 6:00 pm|
||closed 1:00 pm - 3:00 am|
|Saturday & Sunday||closed (ring 111 for advice)
||closed (ring 111 for advice)